Cheryl Schmidt’s presents the fundamentals of computer desktop and laptop installation, configuration, maintenance, and networking through simple, step-by-step instruction based on CompTIA A+® Edition objectives. With a focused emphasis on security and customer service skills, this comprehensive computer repair guide introduces the most important tools students need to become professional, customer-friendly technicians using today’s technologies.

A+® Certification Exam objectives summarize exam topics in an easy-to-use reference at the beginning of the book, so students can quickly locate and review key concepts covered on the exam. Each section is written in building-block fashion, beginning with the simplest concepts, continuing on to more advanced concepts, and creating a solid foundation for understanding new technologies as they arrive. Schmidt provides comprehensive pedagogical tools, many of them unique to this book.

• Excellent resource to learn  installation, preventative maintenance, networking, security and troubleshooting of PCs preparing  you for entry-level IT job roles
• Straightforward coverage of all certification objectives
• Extensive end-of-chapter review, including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions
• Soft Skills sections in each chapter, and at least two Soft Skills activities at the end of each chapter
• Tech Tips designed to be useful in real-world PC repair
• Hands-On Exercises linking theory to practice and experience
• Clear chapter objectives
• At least 2 Critical Thinking Skills activities in every chapter
• Comes with instructor resources for course use: Instructor’s Manual, Chapter Power Points, Test Bank

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