نقد و بررسی اجمالیکتاب Service Operations Management: Improving Service Delivery 5th Edition
by Robert Johnston(Author), Michael Shulver(Author), Nigel Slack(Author), Graham Clark(Author)
by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
Product details
- Publisher : Pearson; 5th edition (November 2, 2020)
- Language : English
- ISBN-10 : 1292064463
- ISBN-13 : 978-۱۲۹۲۰۶۴۴۶۸
- Item Weight : 2.۳۸ pounds
- Dimensions : 7.۶ x 0.91 x 10.31 inches
- # Business Management (Books)
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